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Frequently Asked Questions

  • 1. Who is fulfilling my order?

    MILEHERTZ's sales department employee will process your orders, and then they will transfer orders to MILEHERTZ's production, quality inspection, after sales and other departments. In the end, the product will be sent to your hands by land transportation, sea transportation, or air transport.

  • 2. How can I check on the status of my order?

    If you want to know which link of the product is currently circulating, please contact your sales staff.

  • 3. Will I receive a notice when my item has been shipped?

    Sales personnel will take pictures before product transportation for you to confirm, and at the same time send you delivery details and tracking numbers in the form of mail.

  • 4. How are shipping charges calculated?

    The freight charged depends on the weight of the product and the selected service level.

  • 5. How can I change or cancel an order?

    Please contact your sales to inquire about the order status and whether it can be changed or canceled.

  • 6. How long does it take to receive a refund?

    Once the refund request is processed, you should receive your refund within 7 business days.